# Speaking Patterns — Phone Calls

# === Answering ===
1|answer|Hello, this is {John|Maria|Alex} speaking.
2|answer|{Hi|Hello}, {ABC Company|customer service|the marketing team|reception}, how can I help you?
3|answer|Hello, who's {calling|speaking|on the line|this}?

# === Calling / introducing ===
4|caller|Hi, this is {John|Maria|Mr. Smith} from {ABC Company|the marketing team|sales|HR}.
5|caller|I'm calling {to speak with|about|to follow up on|to ask about} {John|the order|our meeting|the invoice}.
6|caller|Is {John|the manager|Mr. Smith|anyone available} {there|in|around|available}?

# === Transferring / holding ===
7|transfer|Could you {put me through to|transfer me to|connect me with} {John|the manager|sales|customer service}?
8|hold|Could you hold {for a moment|just a second|please|while I check}?
9|hold|I'll {transfer you now|put you on hold|connect you to the right person|check and get back to you}.

# === Leaving a message ===
10|message|Could I {leave a message|have him call me back|leave my number|speak to her later}?
11|message|Please tell him {I called|the meeting is at 3|to call me back|I'll try again later}.

# === Ending the call ===
12|ending|Thanks for {calling|your time|your help|the info|reaching out}. {Have a good day|Talk soon|Bye now|Take care}.
